Frequently Asked Questions

We offer a variety of spacious 1, 2, and 3-bedroom apartment homes with open-concept layouts. Each home features modern finishes such as quartz countertops, stainless steel appliances, and vinyl plank flooring. Contact our team or view the Floor Plans page to explore current availability.

​All apartments at Acero Hawes Crossing come equipped with energy-rated stainless steel appliances including a fridge, oven, stove, microwave, dishwasher and garbage disposal.

Yes, all of our apartment homes come with a full-size washer and dryer located in your personal laundry room. Enjoy the perk of also having shelves above the washer and dryer for easy storage.

​​​Yes. Our pet-friendly apartments welcome your cats and dogs. Please see our pet policy or speak with our team for more details about restrictions or pet rent that may apply.

Acero Hawes Crossing offers ADA apartment homes, please contact our team for current availability. We do not have an elevator onsite, however our community amenities are all accessible at ground level.

Acero Hawes Crossing is located in Mesa, AZ, just off Loop 202 and the 60, with convenient access to the Mesa Gateway Airport, Dignity Health - Arizona General Hospital, and local favorites like Steadfast Diner and Craft Culture Wine and Taproom. The community is also close to grocery stores, shops, parks, outdoor activities, and more!

​Yes, all apartment homes at Acero Hawes Crossing come with one assigned, covered parking space. There are also designated parking spaces available for guests throughout the community. View our property map here.

​​​Yes, we are pleased to offer onsite EV charging at Acero Hawes Crossing.

​At Acero Hawes Crossing, we don’t just have one pool, we have two! Our amenity-rich community also offers a jetted hot tub, pool cabanas with misting spay features, and several lounging chairs and tables near the swimming pools. Check out our full list of amenities here!

​​Yes. We offer a dog park, a pet washing station, and convenient water bowls throughout the community for your furry companions.

Yes. Acero Hawes Crossing is a smoke-free community to help maintain a healthy, comfortable living environment for all residents.

Yes. We offer flexible lease terms to fit your lifestyle. Contact our leasing office to learn more about what’s currently available

Furnished apartments are available through our partner, CORT. Please contact the CORT team here for current options and availability.

You can apply directly through our website or contact our leasing team for assistance. We’re happy to walk you through the application process and answer any questions along the way. 

Doorstep waste service is included in the total monthly rent. Apartment homes are cable/internet-ready; however, internet service is not included. Residents are responsible for individual apartment utilities, including electricity, water, and internet. A portion of the common area utilities are also billed to residents and may vary month to month. 

​At Acero Hawes Crossing, residents will be able to join our online resident portal where they can stay up to date with news among the community, request maintenance, and pay their rent.

​​​Yes. Our onsite team is available during office hours to assist with leasing, resident services, and maintenance requests. We also provide 24-hour emergency maintenance for added peace of mind.

We’re here to help make your move-out as smooth as possible. Your notice to vacate must be submitted in writing according to the requirements of your lease. Please review your lease or contact our onsite team to confirm your specific notice requirements.

Before moving out:

• Remove all personal belongings, including furniture and large items. Please do not leave furniture or other large items in community trash or common areas.
• Leave your apartment home clean and tidy, including kitchens, bathrooms, floors, and surfaces.
• Return all keys, fobs, and other community-issued items as instructed.
• Provide a forwarding address and update your address with USPS.
• Discontinue utilities held in your name effective on your move-out date.

Completing these steps can help make your move-out and final account process as seamless as possible.

Any applicable move-out or cleaning charges are outlined in your lease agreement. Cleaning needs are assessed based on the condition of your apartment home after move-out and may be classified as standard or heavy cleaning. Please refer to your lease for details about applicable charges and contact our onsite team with questions before moving out.

Carpet, paint, and the overall condition of your apartment home will be evaluated after move-out. Carpet may require standard or heavy cleaning, and replacement may be necessary depending on its condition. Painting or other charges may also apply based on the condition of the apartment and the terms of your lease. Removing all personal belongings and leaving your apartment clean and tidy can help make the final inspection and account process smoother.

After move-out, your apartment home and account will be reviewed. Any applicable charges may be deducted from your security deposit, and you will receive a final account statement along with any remaining refundable balance within the timeframe required by applicable law. Please note that certain charges outlined in your lease may be non-refundable.

Utility billing often runs behind due to provider billing cycles. As a result, you may receive final utility charges after you have moved out for services used before your move-out date. Any applicable outstanding utility charges may appear on your final account statement. This is similar to the delay you may experience before receiving your first utility bill after moving in.

Before moving out, our onsite team can help with questions about submitting your notice, move-out procedures, and returning keys, fobs, or other community-issued items. After move-out, questions about your final account statement, charges, or remaining balance can be directed to [email protected].

If a balance remains after your final account statement is issued, payment will be due by the date provided. Your balance may include applicable cleaning, repairs, final utility charges, or other amounts outlined in your lease agreement. If you paid a discounted move-in deposit, that amount may not cover the full balance of applicable move-out charges. Depending on your final account and the condition of your apartment home, an additional balance may be due.

All keys, fobs, and other community-issued access items should be returned as instructed by our onsite team when you move out. Before your move-out date, check with our team for specific return instructions and to confirm that you have accounted for all community-issued items. Charges may apply for items that are not returned, as outlined in your lease agreement.

Yes! If your needs are changing, but you’d like to continue calling an IDM community home, you may have options to transfer to another apartment within your current community or move to another IDM community. 

Whether you’re looking for a different floor plan, location, or apartment that better fits your needs, explore IDM communities in other cities to see where else you can call home. 

Transfer requirements, availability, and applicable fees may vary, so please contact our onsite team to discuss your options before submitting your notice to vacate.